Assignment One: Read "Courtesy Counts" under "Strategies for Success."

(Open and Read.)

Assignment Two: Complete Activities 1 and 2.


Assignment Three: Choose a task that you are assigned to perform at work. Make a list of five steps that are involved in performing this task. Write a dialog in which you give verbal instructions to two other employees who are going to perform this task. Have one of the employees demonstrate non-productive listening or a tactless response while the other listener demonstrates a productive response.